Platform
Browse By
Architecture and Extensibility
Workflow and Lifecycle
Governance and Security
Integrations
Products
BROWSE BY
Operations
Commerce
Engagement
Industry
Solutions
BROWSE BY
Industry
Business Need
Company Size
Pricing
Resources
Contact Us
Start Free Trial Book a Demo
Shipping & logistics

Australia Post eParcel Integration

Use eParcel — Australia Post's merchant API for volume senders — with Hykmah for high-volume parcel despatch, consolidated daily manifesting, and full tracking automation at scale.

  • Volume Discounts
  • Manifest Despatch
  • Full Tracking
  • Included — No Extra Cost
Talk to Us View Setup Guide
Shopify Integration

New to Hykmah? Operations platform for Australian SMEs — StockWise (inventory), Operon (field service), Orderlink (B2B ordering). eParcel is Australia Post's merchant API for businesses despatching 20+ parcels per day. It offers negotiated volume rates, consolidated daily manifesting, and access to the full tracking API. The preferred Australia Post integration for medium and high-volume e-commerce operations. Plans from $50/month AUD.

Learn more
QUICK ANSWER

How to Connect eParcel to Hykmah

1

In Hykmah: Settings → Integrations → Shipping → Connect eParcel

2

Enter your eParcel API credentials (from your eParcel merchant portal)

3

Set your daily manifest lodgement time (before your pickup driver arrives)

4

Configure article types: standard, signature, extra cover, returns

5

Map warehouses to eParcel charge codes if applicable — go live

Setup Time: 5 minutes Cost: Included in Hykmah Professional ($50/month AUD). eParcel postage charges apply per article.
Requirements: Australia Post eParcel merchant account (separate from MyPost Business) Sync Type: Real-time article creation, automated daily manifest, 15-minute tracking polling
USE CASES

Who Uses eParcel Through Hykmah

Real scenarios from Australian businesses automating eParcel despatch at scale from Hykmah.

Automated Daily Despatch at Scale

High-volume e-commerce processing without manual effort

Challenge: Processing high volumes of parcels daily manually — staff spending significant time on label generation, manifest preparation, and tracking updates instead of exceptions and operations.

Solution: Hykmah auto-creates eParcel articles for every StockWise order, generates and prints all labels in batch, and lodges the daily manifest at the configured cut-off time without any staff intervention.

Result: Despatch workflow fully automated. Staff focus on exceptions rather than routine processing.
eParcel + StarTrack for Mixed Shipments

Automatic routing between parcel and freight services

Challenge: Different order types needing different services — small parcels suit eParcel rates, but heavy freight needs StarTrack. Manual routing decisions per order error-prone and time-consuming.

Solution: Hykmah automatically routes orders below a configured weight threshold to eParcel and above it to StarTrack Road. Both services managed from the same StockWise fulfilment screen.

Result: Postage costs minimised, service levels met, staff never decide which carrier to use manually.
Self-Service Returns at Scale

On-demand returns labels without staff involvement

Challenge: High return volumes requiring staff to manually generate returns labels and email them to customers — creating delays and adding to support workload.

Solution: Hykmah generates eParcel returns labels on demand via the returns workflow. Customers receive a returns label link via automated email without staff involvement.

Result: Returns processing time per item reduced significantly. Customer experience improved with faster returns authorisation.
WHY EPARCEL + HYKMAH

Built for High-Volume eParcel Operations

eParcel is the preferred Australia Post solution for businesses despatching 20+ parcels per day. Integrated directly into Hykmah to automate the entire despatch workflow — articles, labels, manifests, tracking, and returns.

Automated Daily Manifest Lodgement

Hykmah collects all eParcel articles created throughout the day and automatically lodges the consolidated manifest at your configured cut-off time. No staff action required. A manifest report is logged in Hykmah for your records. The pickup driver arrives to a ready manifest every day.

Batch Label Printing

Print all labels for the day in one action from Hykmah's batch print function. Labels queued as orders are processed throughout the day. PDF and ZPL thermal formats supported. Large batches processed in the background with download notification.

Negotiated Rates Applied Automatically

eParcel negotiated volume rates applied to all articles automatically — no retail rate fallback, no manual rate card entry. Requires eParcel OAuth credentials (not MyPost Business API keys).

DPID Address Validation

Delivery addresses validated against Australia Post's DPID database when articles are created. Invalid or incomplete addresses flagged before despatch — preventing failed deliveries at scale before labels are printed.

eParcel integration is included in all Hykmah plans — no per-article integration fee. eParcel postage charges apply per article at your negotiated account rate.

See detailed pricing below
WHAT SYNCS

What Syncs Between Hykmah and eParcel

Complete despatch data flow between Hykmah operations and Australia Post eParcel.

Articles

Hykmah → eParcel Each StockWise order line creates an eParcel article automatically. Batch creation supported for multi-item orders.

Bi-directional

Manifests

Hykmah → eParcel Daily manifests auto-lodged at configured time. Manifest reports stored in Hykmah for audit purposes.

Real-time

Labels

Hykmah → eParcel PDF and ZPL labels generated in batch. Print entire day's labels in one action from Hykmah.

Bi-directional

Tracking Events

eParcel → Hykmah All tracking milestones synced to Hykmah order timeline. Customer notifications triggered automatically.

Bi-directional

Returns

Hykmah → eParcel Pre-paid returns articles and labels generated on demand via Hykmah returns workflow.

Bi-directional

Address Validation

eParcel → Hykmah DPID address validation at article creation. Invalid addresses flagged before lodgement.

Bi-directional

Customer Notifications

eParcel → Hykmah → Customer SMS and email notifications to customers on despatch, out for delivery, and delivered events.

Bi-directional

Volume Rates

eParcel → Hykmah Negotiated eParcel rates applied to all articles automatically — no retail rate fallback.

Real-time
HOW IT WORKS

How the Integration Works

Orders Create Articles

Throughout the day, StockWise orders trigger automatic eParcel article creation. Labels are queued for batch printing. Staff print labels using Hykmah's batch print function at packing time.

Manifest Auto-Lodged

At your configured cut-off time (before the pickup driver arrives), Hykmah automatically generates and lodges the consolidated manifest via the eParcel API. No staff action required.

Tracking Syncs Automatically

Australia Post scans update Hykmah every 15 minutes. Customer notifications fire on key milestones. Exception parcels flagged in the Hykmah operations dashboard for follow-up.

Technical Architecture:

  • Authentication: eParcel OAuth 2.0 (separate from MyPost Business keys)

  • Article creation: REST API with batch support

  • Manifest: REST API triggered by Hykmah scheduler

  • Label format: PDF (A4 / 4x6) and ZPL thermal, batch download

  • racking: 15-minute polling + webhook events for key milestones

Sync Frequency:

  • Sync Frequency: Real-time: Article creation on StockWise order despatch
  • Every 15 min: Tracking status polling from Australia Post
  • Daily: Automated manifest lodgement at configured cut-off time
  • Manual: On-demand article creation and tracking refresh available

Security & Compliance:

  • Authentication: eParcel OAuth 2.0
  • Encryption in transit: TLS 1.3
  • Encryption at rest: AES-256
  • SOC 2 Type II compliant
  • Privacy Act 1988 (AU) compliant

System Requirements:

  • Australia Post eParcel merchant account (separate from MyPost Business)
  • Hykmah Professional plan or higher
  • Admin access to both systems
  • eParcel OAuth credentials (not MyPost Business API keys)
Setup Guide

Connect eParcel to Hykmah in 4 Steps

 

1.

Get eParcel API Credentials

Log in to your eParcel merchant portal (separate from MyPost Business). Navigate to API Access and generate credentials. Note: eParcel uses OAuth 2.0, not the simple API key used by MyPost Business.

  •  
2.

Connect in Hykmah

Go to Settings → Integrations → Shipping → eParcel. Enter your OAuth client ID and secret. Hykmah will authenticate and display your account details and negotiated service types.

  •  
3.

Configure Manifest & Article Rules

  • Set daily manifest lodgement time (e.g. 3:00 PM AEST — before your pickup driver arrives)
  • Configure article type defaults per product category (standard, signature, extra cover)
  • Enable customer notification events
  • Enable returns if required
4.

Test and Go Live

Create a test article in Hykmah's sandbox mode and verify label output and article format. Process a real order, confirm the article appears in your eParcel portal, and verify the manifest lodges correctly.

  •  
PRICING

eParcel Integration Included in Hykmah Plans

No per-integration fees. eParcel postage charges apply separately per article at your negotiated account rate.

Integration Cost: $0/month — included on all tiers.

With Integration

  • Articles created automatically from StockWise orders throughout the day
  • All labels generated in batch and printed in one action from Hykmah
  • Manifest generated and lodged automatically at configured cut-off time
  • Tracking syncs to Hykmah automatically on article creation
  • Returns labels generated on demand via Hykmah returns workflow

Without Integration

  • eParcel articles created manually in the eParcel portal per order
  • Labels downloaded from eParcel portal and printed individually
  • Daily manifest prepared and lodged manually before cut-off
  • Tracking numbers manually entered in Hykmah after lodgement
  • Returns labels generated manually and emailed per request

Australia Post eParcel merchant account required. eParcel postage rates are negotiated with Australia Post based on your volume.

Contact Australia Post eParcel
FAQs

Frequently Asked Questions

What is the difference between eParcel and MyPost Business?

eParcel is for businesses despatching 20+ parcels per day. It offers negotiated rates, consolidated manifesting, and a more capable API. MyPost Business is for lower-volume senders using retail rates. Both are supported in Hykmah. See the Australia Post integration page for MyPost Business details.

How does daily manifest lodgement work?

Hykmah collects all eParcel articles created during the day and automatically lodges the consolidated manifest at your configured time. No staff action required. A manifest report is logged in Hykmah for your records.

Can Hykmah use eParcel and StarTrack on the same account?

Yes. Hykmah can automatically route orders to eParcel or StarTrack based on weight thresholds you configure. Both services are managed from the same StockWise fulfilment interface.

Does eParcel integration support returns labels?

Yes. eParcel returns articles and labels are generated on demand. You can include labels in outbound parcels or generate and email them to customers via Hykmah's returns workflow.

What address validation does eParcel provide?

Hykmah validates delivery addresses against Australia Post's DPID database when articles are created. Invalid or incomplete addresses are flagged before despatch, preventing failed deliveries at scale.

Is there a cost for the eParcel integration?

No. The eParcel integration is included in Hykmah Professional ($50/month AUD), Premium and Enterprise at no additional cost. eParcel postage charges apply per article at your negotiated account rate.

Troubleshooting

Common Issues & Solutions

 

Manifest not lodging automatically

Manifest time not configured, no un-manifested articles exist, or eParcel OAuth token expired.

Fix: Check the manifest time is set correctly at Settings → Integrations → eParcel. Ensure at least one un-manifested article exists. Verify your eParcel OAuth token is still valid — re-authenticate if needed.

Negotiated rates showing retail pricing

MyPost Business API keys used instead of eParcel OAuth credentials.

Fix: Negotiated rates require eParcel OAuth credentials, not MyPost Business API keys. Re-authenticate using your eParcel portal credentials. Contact Australia Post eParcel support if rates still show as retail after re-authentication.

Address validation rejecting valid addresses

Rural or recently built addresses may not yet appear in Australia Post's DPID database.

Fix: Use the Override Validation option in Hykmah for addresses not found in DPID, or check the address in Australia Post's address lookup tool before overriding.

Batch label print timing out

Large batches processing in browser may time out.

Fix: Use Hykmah's scheduled batch print feature, which processes labels in the background and notifies you when the PDF is ready for download.

RELATED INTEGRATIONS

More Shipping Integrations

 

Australia Post

Standard Parcel Post and Express Post via MyPost Business for lower-volume operations.

View Australia Post

StarTrack

Premium courier and freight integration for express and heavy shipments. [View Integration

View StarTrack

Shopify

Sync StockWise inventory with your Shopify store for unified stock management.

View Shopify

Xero

Sync orders and invoices from Hykmah to Xero for automated accounting.

View Xero

Ready to Streamline eParcel Despatch?

Automate your entire eParcel workflow from Hykmah. Volume rates, batch labels, auto-manifest — all in one platform. Setup in 5 minutes.

Get Started Free Book My Demo

✓ Automated daily manifest — no end-of-day manual lodgement

✓ Australian support — Mon–Fri 9am–5pm AEST

✓ $50/month AUD — eParcel integration included, postage charges apply per article

✓ 5-minute setup — eParcel OAuth connection

✓ No lock-in contracts — cancel anytime

The composable business platform that connects your commerce, operations, and customers. Built for businesses worldwide.

Company
About Us
Careers at Hykmah
Our Partners
Contact Us
Pricing
FAQs
Product
Operon
Recuron
Sellwise
Eventora
Membrify
All Products
Platform
Overview
Capabilities
API
Security
Developers
Integrations
Accounting Integrations
Payments
E-Commerce
CRM & Marketing
Shipping & Logistics
All Integrations
Resources
Case Studies
Blog
Guides
Newsletter
Help Centre
Support

© 2025 Hykmah. All rights reserved.

Privacy Policy
Terms of Service
Cookie Policy
Security

Back to Top

info@hykmah.com